IT failure leaves Hargreaves Lansdown clients unable to make transactions

## Summary
IT failure leaves Hargreaves Lansdown clients unable to make transactions 16 minutes ago Share Save Richard Irvine-Brown , BBC Technology and James Kelly , BBC Your Voice Share Save Getty The company said there was not a cyber security issue and client assets and data were safe Thousands of clients of the UK financial services giant Hargreaves Lansdown have reported problems logging into digital services and making transactions. In a statement on Friday morning the company said this was impacting the ability to perform account transactions but said clients' assets and data were "secure" and there was "no evidence of any cyber incident data breach". Alongside The company told the BBC any updates to the situation would be posted on the status page of its website . 'Few thousand pounds of missed profit' A Hargreaves Lansdown client for more than 15 years, who asked only to be identified as Paul, said he used the platform to trade every day. I called this morning but got more vague statements of technical issues they have been working on through the night. "The impact on me and, I believe, every client is that I cannot log in to transact. "I want to know what is wrong and how long until it gets fixed?" Rob Bolton Rob Bolton is worried about not being able to manage his investments Rob Bolton, from London, is a Hargreaves Lansdown customer and has not been able to access his personal stocks and shares ISA account through either the website or the app since yesterday. "It's particularly worrying as customers don't understand the extent of the technical issue or even when we will be able to trade again," he told the BBC. "This is especially concerning considering the geopolitical context and the volatility in the markets." Another client of the firm, Gerardo Vece, from Buckinghamshire, told the BBC: "I have oil and gas investments which are leveraged and designed to be held for less than one day, so they are very volatile right now, and I can't trade them online or over the phone or even access my account." "Not being able to act on these movements means I can't benefit from my investment." Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions From WhatsApp to Greggs - why is tech going down more?

## Article Content
IT failure leaves Hargreaves Lansdown clients unable to make transactions
16 minutes ago
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Richard Irvine-Brown
,
BBC Technology
and
James Kelly
,
BBC Your Voice
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Save
Getty
The company said there was not a cyber security issue and client assets and data were safe
Thousands of clients of the UK financial services giant Hargreaves Lansdown have reported problems logging into digital services and making transactions.
The Bristol-based company, which manages private investments for two million people, has confirmed there are "technical issues" affecting their website and mobile app.
In a statement on Friday morning the company said this was impacting the ability to perform account transactions but said clients' assets and data were "secure" and there was "no evidence of any cyber incident data breach".
According to website Downdetector, which monitors web outages, thousands of people have reported problems since the disruption began on Thursday evening.
Downdetector
Website Downdetector noted hundreds of reports on Thursday evening and Friday morning
In a statement on X the firm, has apologised for the inconvenience caused and pledged to get its services working fully again as soon as possible.
There has been an angry reaction from some X users in response to the post.
Some have accused the company of a lack of dilligence while others have threatened to move their business to a rival firm.
A number of users have also asked if the firm will pay compensation.
Alongside
The company told the BBC any updates to the situation would be posted on
the status page of its website
.
'Few thousand pounds of missed profit'
A Hargreaves Lansdown client for more than 15 years, who asked only to be identified as Paul, said he used the platform to trade every day.
He estimated the technical issues had already cost him "a few thousand pounds of missed profit".
"As the UK's biggest trading and funds shop, this is serious. I called this morning but got more vague statements of technical issues they have been working on through the night.
"The impact on me and, I believe, every client is that I cannot log in to transact.
"I want to know what is wrong and how long until it gets fixed?"
Rob Bolton
Rob Bolton is worried about not being able to manage his investments
Rob Bolton, from London, is a Hargreaves Lansdown customer and has not been able to access his personal stocks and shares ISA account through either the website or the app since yesterday.
"It's particularly worrying as customers don't understand the extent of the technical issue or even when we will be able to trade again," he told the BBC.
"This is especially concerning considering the geopolitical context and the volatility in the markets."
Another client of the firm, Gerardo Vece, from Buckinghamshire, told the BBC: "I have oil and gas investments which are leveraged and designed to be held for less than one day, so they are very volatile right now, and I can't trade them online or over the phone or even access my account."
"Not being able to act on these movements means I can't benefit from my investment."
Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions
From WhatsApp to Greggs - why is tech going down more?
Final offer of £5.4bn for Hargreaves Lansdown takeover
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## Expert Analysis

### Merits
- I called this morning but got more vague statements of technical issues they have been working on through the night. "The impact on me and, I believe, every client is that I cannot log in to transact. "I want to know what is wrong and how long until it gets fixed?" Rob Bolton Rob Bolton is worried about not being able to manage his investments Rob Bolton, from London, is a Hargreaves Lansdown customer and has not been able to access his personal stocks and shares ISA account through either the website or the app since yesterday. "It's particularly worrying as customers don't understand the extent of the technical issue or even when we will be able to trade again," he told the BBC. "This is especially concerning considering the geopolitical context and the volatility in the markets." Another client of the firm, Gerardo Vece, from Buckinghamshire, told the BBC: "I have oil and gas investments which are leveraged and designed to be held for less than one day, so they are very volatile right now, and I can't trade them online or over the phone or even access my account." "Not being able to act on these movements means I can't benefit from my investment." Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions From WhatsApp to Greggs - why is tech going down more?

### Areas for Consideration
- IT failure leaves Hargreaves Lansdown clients unable to make transactions 16 minutes ago Share Save Richard Irvine-Brown , BBC Technology and James Kelly , BBC Your Voice Share Save Getty The company said there was not a cyber security issue and client assets and data were safe Thousands of clients of the UK financial services giant Hargreaves Lansdown have reported problems logging into digital services and making transactions.
- I called this morning but got more vague statements of technical issues they have been working on through the night. "The impact on me and, I believe, every client is that I cannot log in to transact. "I want to know what is wrong and how long until it gets fixed?" Rob Bolton Rob Bolton is worried about not being able to manage his investments Rob Bolton, from London, is a Hargreaves Lansdown customer and has not been able to access his personal stocks and shares ISA account through either the website or the app since yesterday. "It's particularly worrying as customers don't understand the extent of the technical issue or even when we will be able to trade again," he told the BBC. "This is especially concerning considering the geopolitical context and the volatility in the markets." Another client of the firm, Gerardo Vece, from Buckinghamshire, told the BBC: "I have oil and gas investments which are leveraged and designed to be held for less than one day, so they are very volatile right now, and I can't trade them online or over the phone or even access my account." "Not being able to act on these movements means I can't benefit from my investment." Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions From WhatsApp to Greggs - why is tech going down more?

### Implications
- A number of users have also asked if the firm will pay compensation.
- I called this morning but got more vague statements of technical issues they have been working on through the night. "The impact on me and, I believe, every client is that I cannot log in to transact. "I want to know what is wrong and how long until it gets fixed?" Rob Bolton Rob Bolton is worried about not being able to manage his investments Rob Bolton, from London, is a Hargreaves Lansdown customer and has not been able to access his personal stocks and shares ISA account through either the website or the app since yesterday. "It's particularly worrying as customers don't understand the extent of the technical issue or even when we will be able to trade again," he told the BBC. "This is especially concerning considering the geopolitical context and the volatility in the markets." Another client of the firm, Gerardo Vece, from Buckinghamshire, told the BBC: "I have oil and gas investments which are leveraged and designed to be held for less than one day, so they are very volatile right now, and I can't trade them online or over the phone or even access my account." "Not being able to act on these movements means I can't benefit from my investment." Lloyds, Bank of Scotland and Halifax apps showed customers other users' transactions From WhatsApp to Greggs - why is tech going down more?

### Expert Commentary
This article covers hargreaves, lansdown, bbc topics. Notable strengths include discussion of hargreaves. Areas of concern are also raised. Readability: Flesch-Kincaid grade 0.0. Word count: 579.