From Synthetic to Native: Benchmarking Multilingual Intent Classification in Logistics Customer Service
arXiv:2603.23172v1 Announce Type: new Abstract: Multilingual intent classification is central to customer-service systems on global logistics platforms, where models must process noisy user queries across …
Haoyu He, Jinyu Zhuang, Haoran Chu, Shuhang Yu, J, T AI Group, Hao Wang, Kunpeng Han
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